• Fan Xiucheng

    Professor

    Marketing

    Add: Guoshun Road Siyuan Building Room 618, Siyuan Building

    Tel: 25011197(TEL)

    E-mail: xcfan@fudan.edu.cn

    Research Field: Marketing, Service Management

    Website:

    Teacher information
    Achievements in scientific research
    Academic activities and community service

    Academic Posts

    2012.06—,Director,China Association for Quality

    2010.08—,Committee Member,Science and Education Committee of China Association for Quality

    2010.07—,Panelist,Management Science Department, National Nature Science Foundation of China

    2009.08—,Vice-Chairman of Marketing Management Committee,Chinese Society for Management Modernization(Chinese Management Association)

    2009.06—,Member of the Editorial Review Board,Journal of Global Academy of Marketing Science (JGAMS)

    2007.01—,Standing director,China University Marketing Research Institute

    2007.01—,Standing director, Vice secretary general, Member of Academic committee,China Marketing Association

    2006.01—,Editorial board member,Journal of Marketing Science

    2006.01—,Area Editor,China Retail Research Center, Economics & Management School, Tsinghua University

    1998.01—,Reviewer,Nankai Business Review

    1998.01—,Reviewer,Nankai Business Review


    Journal Papers


    1.Wenhao Song,Yingying Ma,Xiucheng Fan, Xiangdong Jin,Xuerong Peng2024Servant leadership, workplace well-being and employee creativity: The roles of psychological availability and experienced creative time pressureCreativity and Innovation Management 2024;33: 399–413.  



    2.Lingzhi Yu and Xiucheng Fan2024Lonely human and dominant robot: Similarity versus complementary attractionPsychology & Marketing 41(5) 1133–1151.  



    3.Wenhao Song, Yingying Ma, Xiucheng Fan, and Xuerong Peng2023Corporate environmental ethics and employee's green creativity? The perspective of environmental commitmentCorporate Social Responsibility and Environmental Management 30(4) 1856-1868.  



    4.Tianran Wang, Wei-Fen Chen, Xue Wang, and Xiucheng Fan2023Smartphone use increases the likelihood of making short-sighted financial decisionsJournal of Pacific Rim Psychology 17 1-15.  



    5.Nuoya Chen, Jinfeng (Jenny) Jiao, Xiucheng Fan, and Shaobo (Kevin) Li2021The shape of loneliness: The relationship between loneliness and consumer preference for angular versus circular shapesJournal of Business Research 136 612–629.  



    6.Salman Yousaf, Ali Razzaq, and Xiucheng Fan2021Understanding tourists’ motivations to launch a boycott on social media: A case study of the #BoycottMurree campaign in PakistanJournal of Vacation Marketing 27(4) 479–495.  



    7.Lingzhi Yu, Tingting Zhao, and Xiucheng Fan2021Reason versus feeling: relational norms influence gift choicesAsia Pacific Journal of Marketing and Logistics 33(8) 1723-1742.  



    8.Nuoya Chen, Smaraki Mohanty, Jinfeng Jiao, and Xiucheng Fan2021To err is human: Tolerate humans instead of machines in service failureJournal of Retailing and Consumer Services 59 1-11.  



    9.Salman Yousaf, Mohammad Zubair Tauni, and Xiucheng Fan2021Migration intentions: a sign of a weak nation brand? A multi-group analysis between China and PakistanJournal of Product & Brand Management 30(2) 262-280.  



    10.Wenlong Liu, Xinting Chen, Xuanyu Lu, and Xiucheng Fan2021Exploring the relationship between users' psychological contracts and their knowledge contribution in online health communitiesFrontiers in Psychology 12 1-15.  



    11.Salman Yousaf and Xiucheng Fan2020Copysites / duplitectures as tourist attractions: An exploratory study on experiences of Chinese tourists at replicas of foreign architectural landmarks in ChinaTourism Management 81 1-14.  



    12.Salman Yousaf, Xiucheng Fan, and Fahad Laber2020Branding China through the internationalization of higher education sector: an international students’ perspective from ChinaJournal of Marketing for Higher Education 30(2) 161-179.  



    13.Salman Yousaf and Xiucheng Fan2020Humanizing stigmatized places: Inter-group contact and attitude change toward Pakistan and Iran in the ‘Humans of New York’ Facebook spaceJournal of Business Research 116 666-679.  



    14.Jiangang Du, Qiuying Zheng, Michael K. Hu, and Xiucheng Fan2019Can fear be eaten? The emotional outcomes of consuming frightening foods or drinksPsychology and Marketing 36(11) 1027-1038.  



    15.Salman Yousaf and Xiucheng Fan2018Halal culinary and tourism marketing strategies on government websites: A preliminary analysisTourism Management 68 423–443.  



    16.Qiuying Zheng, Lan Xia, and Xiucheng Fan2016Beyond hedonic enjoyment: eudaimonia experience in craft consumptionJournal of Consumer Marketing 33(6) 479–488.  



    17.Qiuying Zheng, Tang Yao, and Xiucheng Fan2016Improving customer well-being through two-way online social supportJournal of Service Theory and Practice 26(2) 179-202.  



    18.Tang Yao, Qiuying Zheng, and Xiucheng Fan2015The impact of online social support on patients’ quality of life and the moderating role of social exclusionJournal of Service Research 18(3) 369-383.  



    19.Javier Reynoso, Jay Kandampully, Xiucheng Fan, and Hanna Paulose2015Learning from socially driven service innovation in emerging economiesJournal of Service Management 26(1) 156-176.  



    20.Jing Zhao, Tao Wang, and Xiucheng Fan2015Patient value co-creation in online health communities: Social identity effects on customer knowledge contributions and membership continuance intentions in online health communitiesJournal of Service Management 26(1) 72-96.  



    21.Jiangang Du, Xiucheng Fan, and Tianjun Feng2014Group emotional contagion and complaint intentions in group service failure: The role of group size and group familiarityJournal of Service Research 17(3) 326-338.  



    22.Stephen C.H. Ng, Xiande Zhao, Xiucheng Fan, and Johnny M. Rungtusanatham2014TQM and brand-building by Chinese original brand manufacturers: impact on business performanceInternational Journal of Production Research 52(3) 825–846.  



    23.Pia Polsa and Xiucheng Fan2011Globalization of local retailing: Threat or opportunity?: The case of food retailing in Guilin, ChinaJournal of Macromarketing 31(3) 291-311.  



    24.Jiangang Du, Xiucheng Fan, and Tianjun Feng2011Multiple emotional contagions in service encountersJournal of the Academy of Marketing Science 39(3) 449-466.  



    25.Jiangang Du, Xiucheng Fan, and Tianjun Feng2010An experimental investigation of the role of face in service failure and recovery encountersJournal of Consumer Marketing 27(7) 584-593.  



    26.Rajiv Mehta, Pia Polsa, Jolanta Mazur, FAN Xiucheng, Alan J. Dubinsky2006Strategic Alliances in International Distribution ChannelsJournal of Business Research 59(10-11) 1094-1104.  



    27.Jianxin Liu, Xiucheng Fan, Jianhua Yang, and Chenghu Zhang2025Is preparedness all against the fickleness of the major epidemic? A study on the impact of the repeatability of the epidemic of infectious diseases on consumer’s panic buyingNankai Business Review 28(6) 112-123(in Chinese) 



    28.Jianxin Liu, Xiucheng Fan, and Dongjin Li2024Are horse steaks sold as beef steaks: An impact of out-of-stock of promoted new products on consumer response to recommendations of similar alternativesNankai Business Review 27(8) 123-134(in Chinese) 



    29.Jianxin Liu, Qin Lin, and Xiucheng Fan2024A study on the impact of the major public crises on consumer panic buyingCollected Essays on Finance and Economics (8) 100-110(in Chinese) 



    30.Jianxin Liu, Xiucheng Fan, and Xi Li2024Do you donate the out-of-stock legacy? The effect of new products’ out-of-stock experience on consumer's willingness to donateNankai Business Review 27(2) 181-194(in Chinese) 



    31.Xiangdong Jin, Xiucheng Fan, Fanchang Kong, and Wenhao Song2024The mechanism of underdog advertising positioning strategy in advertising competition珞珈管理评论 (2) 99-113(in Chinese) 



    32.Jianxin Liu, Xiucheng Fan, and Xiangdong Jin2024Does a fire at the city gate harm other fish in the pool? The devaluing effect of promotional out-of-stock of new products on the similar alternativesJournal of Business Economics (2) 68-86(in Chinese) 



    33.Jianxin Liu, Xiucheng Fan, Dongjin Li, and Qin Lin2023An impact of known time for out-of-stock of new products on consumer's preference change珞珈管理评论 (6) 95-116(in Chinese) 



    34.Xiucheng Fan, Xiao Chen,and Yanwen Ruan2023Consumer happiness: The theoretical framework and the research prospectJournal of Marketing Science 3(1) 78-97(in Chinese) 



    35.Jianxin Liu, Xiucheng Fan, and Xiangdong Jin2023Can the love for promotional offering be easily substituted? Impact of promotional out-of-stock of new products on consumer's response to recommendation of similar alternativesJournal of Business Economics (1) 26-43(in Chinese) 



    36.Xiucheng Fan, Xiao Chen,and Yanwen Ruan2023People's income and happiness in the context of economic transformation and upgrading in China: A multidimensional dynamic analysis based on data from 2010—2017 CGSSJournal of Marketing Science 3(1) 98-117(in Chinese) 



    37.Jianxin Liu, Xiucheng Fan, and Jun Zheng2023An impact of waiting time for out-of-stock new products on customers′ complaint: Based on a model of moderated dual mediatorsJournal of Industrial Engineering and Engineering Management 37(1) 19-30(in Chinese) 



    38.Yanfeng Xu and Xiucheng Fan2022Research on the purchase intention of time-honored brand's extended products: from the integrating perspective of cultural fit and consumer innovativenessJournal of Beijing Technology and Business University(Social Sciences) 37(6) 35-46(in Chinese) 



    39.Nuoya Chen, Junxian Li, Shaobo Li, and Xiucheng Fan2022A review and prospects of loneliness and consumer decision-makingForeign Economics & Management 44(11) 29-48(in Chinese) 



    40.Jianxin Liu, Xiucheng Fan, and Chenghu Zhang2022The impact of out-of-stock of new products on consumers’ post-purchase regretContemporary Finance & Economics (10) 76-89(in Chinese) 



    41.Jianxin Liu, Xiucheng Fan, and Chenghu Zhang2021The premium effect of the handmade products: Based on a model of multiple mediatorsManagement Review 33(8) 171-184(in Chinese) 



    42.Jianxin Liu, Xiucheng Fan, and Dongjin Li2021An impact of brand endorser's scandal on consumer brand switch--Based on a model of multiple mediatorsLuojia Management Review (2) 80-104(in Chinese) 



    43.Yan Zhang, Zheng Gong, Run Ding, and Xiucheng Fan2021The formation mechanism, inducing factors and mitigation strategies of consumer satiationAdvances in Psychological Science 29(5) 936–950(in Chinese) 



    44.Jianxin Liu, Xiucheng Fan, and Yan Li2021A deferral effect of single-option: A model based on multiple mediatorsJournal of Industrial Engineering and Engineering Management 35(3) 1-12(in Chinese) 



    45.Jianxin Liu and Xiucheng Fan2021A compound mechanism underlying the influence of makeup sale of new products on consumer variety-seekingJournal of Management Science 34(1) 97-112(in Chinese) 



    46.Jing Wang and Xiucheng Fan2018The impacts of two types of social exclusion on creativity: being ignored and being rejectedBusiness Management Journal (4) 102-117(in Chinese) 



    47.Yanfeng Xu, Xiucheng Fan, and Qianlin Zhu2018Research on influence of China's time-honored brand extension on brand loyalty based on cultural fitJournal Of Beijing Technology And Business University(Social Sciences) 33(2) 62-72(in Chinese) 



    48.Zhenglin Zhang, Xiucheng Fan, Taiwen Feng, and AiwuCheng2017The research on wechat self-disclosure strategy on customer trust on the perspective of dual process of social influenceLuojia Management Review (4) 127-137(in Chinese) 



    49.Jing Wang and Xiucheng Fan2017The review and prospect of social exclusion and its impact on consumer behaviorConsumer Economics 33(6) 88-95(in Chinese) 



    50.Yanfeng Xu, Xiucheng Fan, and Hengbo Du2017Study on brand extension based on consumer involvement山东社会科学 (6) 148-153(in Chinese) 



    51.Ping Wang, Xiucheng Fan, Jianjun Zhang, and Wei Xu2017Influencing factors of consumer-generated advertising authenticity: Based on the attitude change modelFinance and Trade Research (4) 87-100(in Chinese) 



    52.Qiuying Zheng, Tang Yao, Huarui Cao, and Xiucheng Fan2017Hedonic enjoyment or eudaimonia? The experiential value of productive consumptionAdvances in Psychological Science 25(2) 191-200(in Chinese) 



    53.Yanfeng Xu and Xiucheng Fan2017Exploring brand image building and communication strategiesPublishing Research (2) 63-66(in Chinese) 



    54.Ping Wang, Wanling Sun, Xiucheng Fan, and Sigen Song2016A literature review of advertising synergy effect and prospectsForeign Economics & Management 38(11) 14-28(in Chinese) 



    55.Pengyi Shen and Xiucheng Fan2016Research on online retailer's marketing ethics, shopping experience and consumer behavioral intentionJournal of Dalian University of Technology(Social Sciences) 37(3) 70-76(in Chinese) 



    56.Pengyi Shen and Xiucheng Fan2016Online retail enterprises’ social responsibility behavior and consumer response: a moderating model in the Chinese contextChina Soft Science (3) 96-106(in Chinese) 



    57.Jinmei Tian, Shangming Xie, Xiucheng Fan, Chenting Su, and Nan Zhou2015Chinese standard for high-star hotels: A case on service management mode of sea view garden hotelChina Management Studies 10(3) 59-75(in Chinese) 



    58.Li Huifan, Xiucheng Fan, Huarui Cao, and Jiangang Du2015The influencing mechanism of referral reward program on referral behavior: From the perspective of conflicts between social norm and market normAdvances in Psychological Science 23(1) 11-21(in Chinese) 



    59.Xiucheng Fan and Jing Wang2014On motivating customer involvement in service innovation ——Theory, practice implications and case studyChina Business and Market 10 79-86(in Chinese) 



    60.Huarui Cao, Weiqiang Du, Tang Yao, and Xiucheng Fan2014The individual psychology and group creation mechanism of customer generated content in consumer-generated mediaAdvances in Psychological Science 22(5) 746-759(in Chinese) 



    61.Yao Tang, Qiuying Zheng, Qi Qiu, and Xiucheng Fan2014An empirical study on the psychology and behaviors of online tourism consumer participationTourism Tribune 29(2) 66-74(in Chinese) 



    62.Qiuying Zheng,Tang Yao,Xiucheng Fan,Lin Mu,Huarui Cao2014A meta-analytic assessment of factors influencing on customer satisfaction-customer loyalty relationshipManagement Review 26(2) 111-120(in Chinese) 



    63.Fan, Xiucheng and Yanyan Du2012Customer participation as a double-edged sword - Review on impact of customer participation on value creationManagement Review 24(12) 167-174(in Chinese) 



    64.Fan, Xiucheng and Hui Zhang2012A study of strategies to enhance service brand images: Evidence from the restaurant sectorContemporary Finance & Economics (3) 63-71(in Chinese) 



    65.Du, Jiangang and Xiucheng Fan2012The impact of face lost on complaint intention under the service failure circumstanceManagement Review 24(3) 91-99(in Chinese) 



    66.Du, Jiangang and Xiucheng Fan2011Research on group consumer's psychological interaction process under service failure settingJournal of Management Sciences in China 14(12) 60-70(in Chinese) 



    67.Chu, Fang, Qiuying Zheng, Tang Yao, Lin Mu, and Xiucheng Fan2011A meta analysis of customer driver firm performanceModern Management Science (8) 8-10(in Chinese) 



    68.Fan, Xiucheng and Tingting Zhao2011Product recall study from a customer perspectiveShanghai Quality (8) 29-31(in Chinese) 



    69.Fan, Xiucheng and Yanyan Du2011Eservice management from a customer perspectiveCommunications of the CCF 7(6) 31-34(in Chinese) 



    70.Xiucheng Fan2010Impacts of Shanghai World Expo to the Future Consumption TrendInternational Business (6) 44-45(in Chinese) 



    71.Fan, Xiucheng and Yanyan Du2010How does the personality affect customer perception and evaluation of service quality?China Marketing (6) 43-46(in Chinese) 



    72.Jiangang Du, Xiucheng Fan, Tianjun Feng2009Customer Satisfaction Forming Mechanism in Service Industry in Relationship Marketing ParadigmChinese Journal of Management Vol.6(11) 1541-1547(in Chinese) 



    73.Guanglu Shao, Jianzhou Li, Xiucheng Fan2009Psychological Contract, Employee Satisfaction and Turnover Intention: The Moderating Effect of Self-efficacyJournal of Business Economics Vol.212(6) 29-35(in Chinese) 



    74.Jiangang Du, Xiucheng Fan2009Multiple Emotional Contagions and its Dynamic Impact on Consumer's Negative Emotion under Service EncountersActa Psychologica Sinica Vol.41(4) 346-356(in Chinese) 



    75.Xiucheng Fan, Qiuying Zheng, Tang Yao, Lin Mu2009What Kinds of Loyalty are Lead by Satisfaction?Management World (2) 83-91(in Chinese) 



    76.Xiucheng Fan, Huarui Cao2009An Empirical Study on the Relationship between Service Marketing Management System and Hotels' PerformanceTourism Tribune Vol.24(1) 42-47(in Chinese) 



    77.CAO Hua-rui, FAN Xiu-cheng, Wang Ying2008Effects of Culture on the Relationship between Service Quality and Customer Perceived Value——Based on Meta AnalysisJournal of Shanxi Finance and Economics University vol.30(10) 69-75(in Chinese) 



    78.Jiangang Du, Xiucheng Fan2008The Effect of Emotion on Customers Satisfaction and Behavior in Service RecoveryJournal of Marketing Science Vol.4(2) 68-85(in Chinese) 



    79.Xiucheng Fan, Huarui Cao, Ying Wang2008Service Quality: A Meta-Analytic Review and Assessment of Its Antecedents and Impact on Customer Purchase IntentionJournal of Marketing Science Vol.4(2) 1-23(in Chinese) 



    80.YAO Tang, HUANG Wen-bo, Fan Xiucheng2008A Study of Employee Loyalty in Hotels under the Perspective of Internal MarketingTourism Tribune Vol.23(5) 62-67(in Chinese) 



    81.YAO Tang, HUANG Wen-bo, Fan Xiucheng2008Study on Employee Loyalty in Service Industry from Organizational Commitment PerspectiveManagement World (5) 102-114(in Chinese) 



    82.Yang Shuai, Fan Xiucheng2008A Model of Brand Association Structure Based on Relationship Memory Network and Its ApplicationMarketing Herald (4) 65-68(in Chinese) 



    83.Lu Li, Fan Xiucheng2008Commercial friendships: A New Perspective on Relationship Marketing ResearchEconomic Management Vol.30(7) 56-59(in Chinese) 



    84.Fan Xiucheng, Ni Yegang2008Exploration into Open and Cross Functional Product DevelopmentMarketing Herald (2) 28-33(in Chinese) 



    85.Fan Xiucheng, Du Jiangang2008An Analysis of Service Loyalty Sourced from Justice and its Driving FactorsJournal of Business Economics Vol.195(1) 45-51(in Chinese) 



    86.DU Jiangang, FAN Xiucheng2007Influence of customers' loss and emotion under circumstances of service failure toward compensation prediction and customers' complaint inclinationNankai Management Review Vol.10(6) 4-10(in Chinese) 



    87.ZHENG Qiuying, FAN Xiucheng2007Research on strategies of online retail service compensationManagement Review Vol.19(10) 17-23(in Chinese) 



    88.FAN Xiucheng, WANG Ying2007International comparison in production services model selectionInternational Business and Trade Discovery Vol.23(5) 4-8(in Chinese) 



    89.DU Jiangang, FAN Xiucheng2007A research on experience-based customers satisfaction models: An empirical research on group toursManagement Journal Vol.4(4) 514-520(in Chinese) 


    Conference Proceedings


    1.Yongyu Chen, Xiucheng Fan, Tingting Zhao2010The Effects of Unconsciousness and Emotional Labor on Service Quality: A Case of Flight Attendants Hangzhou, China 138-142.  



    2.Xiucheng Fan, Yanyan Du2010How do Consumer Personality Traits Affect Their Perceptions and Evaluations of Service Quality? Hangzhou, China 148-153.  



    3.Lan Xia, Xiucheng Fan2008Who Should Do The Work: The Different Roles Of Customer Participation And Its Impacts On SatisfactionAmerican Marketing Association  284-291.  


    Academic Works

    Xiucheng Fan2006Service ManagementNankai University PressTianjin

    Papers in Books

    Xiucheng Fan, Tianran Wang, and Shiyi Lu.Culture-powered service excellence and leadership: Chinese characteristics.In .The Palgrave Handbook of Service Management.Palgrave Macmillan, Cham,2023

    Translated Works

    Xiucheng Fan and Jiangang DuMarketing Research Essentials, 6th Edition,Beijing,Publishing House of Electronics Industry,2010.04 (in Chinese)

    Xianda Guo, Xiongwen Lu, Xiucheng FanService Marketing in Asia(Second Edition) ,Beijing,China Renmin University Press,2007.08 (in Chinese)

    Teaching Materials, etc.

    Xiucheng Fan, Zhanbo Zhao, Lijin Qiu, Huawei Zhu, and Yi Xie2018Service MarketingCapital University of Economics and Business PressBeijing(in Chinese)

    K. Douglas Hoffman, John E.G. Bateson, FAN Xiucheng2008Services Marketing-Concepts, Strategies,& CasesPeking University PressBeijing(in Chinese)

    LI Jingtai, BAI Changhong, FAN Xiucheng2007MarketingNankai University PressTianjin(in Chinese)

    Research Projects

    2026.01—2029.12Principal InvestigatorInvestigating Service Experience and Optimization Strategies for the Elderly Consumers: A Memory Mechanism -Based ApproachNational Natural Science Foundation of China

    2019.01—2023.12Principal InvestigatorUnderlying Mechanism and Improving Strategies for Consumer Well-being Facing Economic Transformation and Consumption Upgrade-A Perspective of Balancing Hedonic and Eudaimonic HappinessMajor Project of National Natural Science Foundation of China

    2013.01—2017.12Principal InvestigatorResearch on Theories and Models of Service Value Co-creation from Customer Participation PerspectiveMajor Project of National Natural Science Foundation of China

    2010.01—2012.12Principal InvestigatorStudy on the Interaction Mechanism of Customer Participation in Service Value Co-creationNational Natural Science Foundation of China

    2010.01—2012.12Principal InvestigatorResearch on Product Recall and Supply Chain Quality ManagementNational Natural Science Foundation of China

    2006.01—2008.12Principal InvestigatorService Recovery from Relationship PerspectiveNational Science Foundation of China

    2003.01—2005.12Principal InvestigatorCustomer Relationship Asset: Structure, Measurement and ManagementNational Science Foundation of China


    Academic Posts

    2012.06—,Director,China Association for Quality

    2010.08—,Committee Member,Science and Education Committee of China Association for Quality

    2010.07—,Panelist,Management Science Department, National Nature Science Foundation of China

    2009.08—,Vice-Chairman of Marketing Management Committee,Chinese Society for Management Modernization(Chinese Management Association)

    2009.06—,Member of the Editorial Review Board,Journal of Global Academy of Marketing Science (JGAMS)

    2007.01—,Standing director,China University Marketing Research Institute

    2007.01—,Standing director, Vice secretary general, Member of Academic committee,China Marketing Association

    2006.01—,Editorial board member,Journal of Marketing Science

    2006.01—,Area Editor,China Retail Research Center, Economics & Management School, Tsinghua University

    1998.01—,Reviewer,Nankai Business Review

    1998.01—,Reviewer,Nankai Business Review