信息管理与商业智能系学术讲座

时    间：2022年05月10日（周二）14：00-15：30

地    点：线上直播    腾讯会议号：594368906

主持人：信息管理与商业智能系 许博  副教授

题   目：How can Artificial Intelligence Technologies be a “Useful Servant” for Managers? A Case of Employee Performance Evaluation and Feedback

摘   要：

Can Artificial Intelligence (AI) technologies assist human managers to manage employees and improve their performance, and which human managers stand to benefit more from this assistance? AI’s superior data abilities enable the management of large amounts of data to produce accurate employee performance evaluations. We argue that managers who develop stronger interpersonal relationships with employees, as demonstrated by stronger transformational leadership, can use the AI generated information to improve employee performance more than the managers who have weaker interpersonal relationships with employees, as captured by a greater extent of transactional leadership. Employees primarily drive this differential impact with greater trust in and the higher willingness to adopt the AI-generated feedback conveyed by transformational managers, than any other configuration. We provide causal evidence from a randomized field experiment conducted in a large fintech company to demonstrate its effects on employee performance. Based on semi-structured interviews conducted with employees who participated in the experiment, we generate in-depth qualitative insights into the underlying mechanisms. The findings offer useful implications to effectively adopt AI technologies in organizations, particularly by designing AI-manager teams to improve employee performance.

信息管理与商业智能系

2022-5-6