Dennis Zhang joined the Olin business School in 2016. His research focuses on operations in innovative marketplaces and in the public sector. He built theoretical models to extract reliable insights from data and use data to improve existing models. Prior to joining the Olin faculty, Dennis finished his PhD from Northwestern University and worked at Google as a machine learning software engineer.
Area of Expertise:
Operations & Manufacturing Management, Operations Strategy, Revenue Management, Supply Chain Management, Information Technology
Research Interests:
Service Operations; Healthcare Operations; Social Interaction and Operations; Interface of Econometrics and Machine Learning.
Selected Publications:
[1] "Learning from Inventory Availability Information: Evidence from Field Experiments on Amazon", Management Science, Issue 3, 1216–1235, with R. Cui, J. Li, 2019
[2] "The Operational Value of Social Media Information", Production and Operations Management, Issue 10, 1749-1769, with R. Cui, S. Gallino, A. Moreno, 2018
[3] "Does Social Interaction Improve Learning Outcomes? Field Evidence from Massive Open Online Courses (MOOCs)", Manufacturing & Service Operations Management, Issue 3, 347–367, with G. Allon, J. Van Mieghem, 2017
[4] "A Better Way to Fight Discrimination in the Sharing Economy", Harvard Business Review, with R. Cui, J. Li, 2017
[5] "Hospital Readmission Reduction Program: An Economic and Operational Analysis", Management Science, Issue 11, 3351–3371, with I. Gurvich, J. Van Mieghem, E. Park, R. Young, M. Williams, 2016
Awards/Honors:
• 2014 POMS College of Healthcare Operations Management Best Paper Award, Production & Operations Management Society, 2014
• UCLA Outstanding Bachelor of Science Award, University of California at Los Angeles, 2012
Personal Interests:
eSports, reading and traveling.